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2) How to pay ?
3) Why can't i receive any email after ordered ?
4) Can I change the details of my order ?
5) Can I cancel the order ?
6) How to follow the undeliverable orders?
7) Why Register as a member ?
8) Can I return the Item ?
9) How can I check the status of my order?
10) Is/Are my online purchase order(s) officially confirmed?




2)How to pay ?
Our eshop is offering a wide range of payment methods, so you can find one that suits you best. Order your favorite products from our shop and then choose the way you'd like to pay: 
1. We can collect Cash On Delivery at MTR station

2. SF Express delivery man can collect cash on delivery

Direct Debit
We will provide bank account details while confiming the order
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. To make a payment through PayPal, you first need to open an account with PayPal. Please visit PayPal's official website for detailed information on how to create an account and make payments. [under development]


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3)Why can't i receive any email after ordered ?
A lot of email service provides and email client software have filters to block junk emails but our customers told us that a lot of times these filters also blocked legitimate emails like the ones we send you. In order to ensure you receive all the e-newsletters, order confirmation and dispatch emails we send you, please follow these recommendations:
 - Add sales@buynet365.com to your Address Book
 - Avoid using webmail accounts such as yahoo.com, hotmail.com, sina.com, 163.com, etc.
 - Check on any folder named "Junk", "Spam", "Filtered/Blocked", or even at the Trash/Bin folder. If you see our email there, please mark it as "not spam" or "report as not spam". There is an option to do this from the functions provided by your email account service (Yahoo!, Hotmail, Gmail, etc.).
 - Report to your email service providers that you cannot receive emails from sales@buynet365.com


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4)Can I change the details of my order ?
If customer insist to make changes on delivery address or ordered item , please kindly contact our Customer Service Representative by email. Once an order is dispatched, no change will be accepted. Whenever you make a change of an order, the estimated delivery date will be affected. 


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5)Can I cancel the order ?
 We usually dispatch all orders within the next business day. If you would need to cancel an order, please contact us as soon as possible and specify your Order Number. A cancel order confirmation email will be sent to you. NOTE: Once an order is being packed or dispatched, it cannot be canceled by you or our customer service department.


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6)How to follow the undeliverable orders?
 If the delivery is no success due to incorrect or incomplete address or recipient refuses to receive the delivery,

If customer requests our eshop to delivery one more time, our eshop has the right to charge the customer for the additional delivery fee and the return delivery fee occurred.

If customer cancels the order and requests refund, our eshop has the right to charge administration fee HKD50 or 15% of the total value of products (whichever is higher).


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7)Why Register as a member ?
Registering with our website will make your shopping easier and quicker. Each time you login to our website, you could check all your relevant account information such as contact address, order history and member zone page. You may edit or update this information at any time. All member information is kept private, for further details, please see our privacy policy.
You will also receive our e-newsletters and over time be entitled to participate in our special member privileges and discounts.
To register, all you need to provide is your name, email address, and a password of your choice. You can fill out the rest of your account information at your leisure. 


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8)Can I return the Item ?
You may return and change products sold by our shop no more than 7 days of receipt of your order (based on the delivery record), and upon pre-approval of our website.
You can pack and send your return to us in just a few simple steps:
- Send email to us your Order Number. Indicate returned products and the reason for your return
- Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.
- Send the returning items by courier (at your own cost) or in person to the appointed address of our acknowledgement email . 
All return shipping fee must be prepaid. We cannot accept COD returns.


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9)How can I check the status of my order?
 Normally, goods will be delivered within a few days. You can email to us at sales@buynet365.com to check your order status.


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10)Is/Are my online purchase order(s) officially confirmed?
No online purchase order shall be deemed to have been accepted by our website unless your online purchase order(s) is/are acknowledged and is/are confirmed by the "Order Confirmation" issued by our website. 
If you have not received the "Order Confirmation" and your credit card account has been debited, please send e-mail to us with the Order Number shown in the "Order Confirmation". We will contact you and follow up your case the following working day, upon receipt of your e-mail.


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